At phdream, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, and the steps we take to keep it safe. Please read this page carefully before using our platform.
Summary: This Privacy Policy covers how phdream collects, uses, stores, and protects the personal information of players based in the Philippines. By registering an account or using any feature on our platform, you agree to the practices described here. If you have questions about any section, our support team is ready to help.
When you register and use phdream, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). When you use our platform on a mobile device, we may collect device identifiers, operating system details, and IP address to help us detect fraud and maintain platform security. Additionally, we collect information about how you interact with the platform — such as pages visited, games played, and session duration — to improve your experience and personalise the content we show you. All information collected is limited to what is genuinely necessary for the purposes described in this policy.
The personal data we collect is used primarily to create and manage your phdream account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this Privacy Policy. With your consent, we may also send you promotional communications about new features, sports betting markets, or special offers available to Filipino players — you can opt out of these at any time through your account settings. Your data helps us comply with our obligations under Philippine law, including anti-money laundering requirements and responsible gaming regulations. We analyse aggregated, anonymised usage data to understand how players engage with the platform and to make improvements to our mobile experience. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.
phdream does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws and to maintain appropriate security standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or when we believe disclosure is necessary to protect the rights, property, or safety of phdream, our players, or the public. In the event of a business transfer or merger, your data may be transferred to the successor entity, and we will notify you of any such change in advance. We will never share your data in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
Our platform uses cookies and similar tracking technologies to provide a smooth, personalised experience for every Filipino player. Essential cookies are required for the platform to function correctly — they keep you logged in, remember your preferences, and protect against cross-site request forgery. Analytical cookies help us understand which features are most popular and where players encounter difficulties, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain platform features. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. Our mobile app may use equivalent device-level identifiers for the same purposes, and you can reset or limit these through your device's privacy settings.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine law. Transaction records and identity verification documents are kept for a minimum of five years in accordance with anti-money laundering regulations applicable to online gaming operators in the Philippines. If you request account closure, we will deactivate your account promptly and delete or anonymise personal data that is no longer required, subject to any retention obligations imposed by law or regulation. Anonymised and aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes. You may request information about the specific retention periods that apply to your data by contacting our support team.
As a player based in the Philippines, you have specific rights regarding your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team and we will respond within the timeframe required by applicable law.
phdream implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, and sensitive information such as payment details is handled in accordance with applicable security standards. We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities in our platform. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data receive regular training on data protection best practices. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to enable any available two-factor authentication on your account.
phdream is strictly intended for adults aged 21 years and above, in line with Philippine gaming regulations. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated information. Parents and guardians who believe their child may have accessed our platform are encouraged to contact our support team immediately so we can take appropriate action. We also recommend that parents use parental control tools available on mobile devices to prevent underage access to online gaming platforms.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notice. Your continued use of phdream after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have any concerns about changes to this policy, please contact our support team before continuing to use the platform.
A quick look at the key commitments phdream makes to every Filipino player regarding their personal data.
We use TLS encryption, restricted access controls, and regular security audits to protect every piece of information you share with us. Your account details and transaction history are never exposed to unauthorised parties.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data at any time. Simply reach out to our support team and we will assist you promptly and professionally.
phdream will never sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with trusted service partners who help us operate the platform, and only to the extent strictly necessary.
Promotional emails and notifications are entirely optional. You can update your communication preferences in your account settings at any time, and we will honour your choices without affecting your access to the platform.
Our data practices are designed to comply with the Data Privacy Act of 2012 (RA 10173) and all applicable regulations governing online gaming operators in the Philippines. We take our legal obligations seriously.
If you have any questions about this Privacy Policy or how your data is handled, our support team is available around the clock. We are committed to responding to all data-related enquiries clearly and within the required timeframe.
Straight answers to the most common data privacy questions from our players in the Philippines.
Now that you know how phdream protects your data, join thousands of Filipino players enjoying sports betting and casino-style entertainment on a platform built with your privacy in mind.
Have more questions? Visit our FAQ page or review our Terms and Conditions. For responsible gaming tools, visit our Responsible Gaming page. Players must be 21 years of age or older.